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Network Support Specialist

Posting Details

Position Information

Job Title Network Support Specialist
Bargaining Unit STA AFSCME 128
Assignment Location Multiple Campuses
Job Function

Research, evaluate, design, implement, manage and maintain network, communications, storage, file/application server and backup technologies.

Job Responsibilities

•Research, evaluate, design, implement, maintain, tune and assure performance and availability of hardware and software related to voice, video and data communications, storage and management.
•Provide technical leadership on networking and communications issues.
•Plan, test, and implement appropriate procedures and policies to ensure continued proper performance of the network and communications systems, including security related procedures and policies designed to protect from unauthorized access, tampering or physical damage.
•Resolve day to day technical, operational or equipment problems related to network and communications system.
•Perform capacity monitoring and planning. Establish and monitor required service levels and response times in consultation with College user departments.
•Schedule and perform network upgrades and repairs.
•Plan, test, and implement disaster recovery procedures.
•Work with vendors to establish performance standards, service levels, and evaluation of network products and vendor support.
•Plan and implement network maintenance and service and maintain performance and repair logs.
•Prepare reports on network performance and repairs.
•Provide guidance and assistance in technical, administrative, and policy issues related to network management and network security.
•Support and enhance a collaborative team effort with other technical support staff to ensure consistency of network understanding and to assist with the acquisition, installation, configuration, problem diagnosis and tuning of various other systems.
•Develop, and implement appropriate staff training.
•Develop and implement written and electronic guides to allow users to independently access help when they need it.
•Develop and organize small group seminars.
•Stay abreast of trends in network systems and methods to improve their use. Maintain currency/fluency/competency in the OEM systems this position is charged to support.
•Perform related duties as assigned.

SUPERVISION RECEIVED: Reports to the to Enterprise Network Director and Systems Engineer.

SUPERVISION GIVEN: May supervise part-time technicians.


High School graduate. College level Information Systems / Computer Science coursework or OEM training in networking technologies required. OEM certification in networking technologies preferred.

Preliminary Qualifications

Demonstrated experience in the design, installation, implementation, operation, and general support of networks providing data, VoIP and video distribution. Demonstrated experience with the majority of networking hardware, software, operating systems, topologies, protocols, diagnostic tools and techniques, client hardware, and client software used at the college. Experience in direct support of network users.

Preferred Qualifications

Demonstrated knowledge of network hardware and software in a complex environment. Thorough understanding of telecommunications technology, equipment, and services. Working knowledge of network configurations, protocols, topologies, and administration. Ability to organize, prioritize, and work both independently and within a group. Ability to use time effectively. Strong record keeping skills. Ability to identify support needs and to develop appropriate methods of deploying that support. (Classes, personal sessions, written documents, etc.). Job responsibilities require work to be performed at all office/classroom sites, necessitating inter building/campus travel. May be required to work on days and at times outside normal schedule. Must be able to demonstrate ability to communicate effectively, both orally and in written form. Demonstrated ability to work well with others and to use time effectively. Demonstrated attitude of a service provider, and ability to foster and promote that attitude in the work habits of staff. Demonstrated ability and willingness to share information and ideas with others. Proven understanding and appreciation for hardware and software standards.

Physical Demands

Moving switches and ups units. Racking equipment.

Work Hours May be required to work occasional long and/or irregular hours.
Position Level 4
Salary $52,931 - $67,979 Salary Range

Posting Detail Information

Posting Code AS099P
Open Date 09/14/2017
Close Date 09/27/2017
Open Until Filled
Special Instructions to Applicants
EEO Statement

As an equal opportunity employer and learning institution, Macomb Community College recruits, hires and promotes for all positions without regard to race, religion, color, national origin, sex, age, or handicap. All employment decisions are based on the qualifications of each individual. No person shall be denied equal treatment as a result of a College practice or policy. The College is committed to racial, cultural, and ethnic diversity.
Auxiliary aids and services are available upon request to individuals with disabilities. Michigan Relay Center 1.800.649.3777 (Voice and TDD).

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a High School Diploma or GED?
    • Yes
    • No
  2. * Do you have experience in networks providing data, VoIP and video distribution in ALL of the following areas: Design; Installation; Implementation; Operation; General Support?
    • Yes
    • No
  3. * Summarize your experience in the design of networks.

    (Open Ended Question)

  4. * Summarize your experience in the installation of networks.

    (Open Ended Question)

  5. * Summarize your experience in the implementation of networks.

    (Open Ended Question)

  6. * Summarize your experience in the operation of networks.

    (Open Ended Question)

  7. * Summarize your experience in the general support of networks.

    (Open Ended Question)

Documents Needed To Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Transcript1
  2. Transcript2
  3. Certification/License1
  4. Certification/License2
  5. Certification/License3
  6. Other Document1
  7. Other Document2
  8. Other Document3